Vendor Contact Information
Need to follow up on claim or ask vendors questions directly? This is your one-stop shop for all vendor contact information. Take a look below and don't be afraid to reach out. All our vendors are more than willing and able to assist you.
Medical- Aetna
- Aetna Member Services: 888-492-3862 (Group Number: 620229)
- Aetna Member Website
- Track claims, request ID cards, compare providers and service cost
- Must be enrolled in a McClatchy medical plan to register.
- If your coverage hasn't taken effect yet, check out Aetna/McClatchy's microsite
- Track claims, request ID cards, compare providers and service cost
- 24-Hour Nurse Line / Informed Health Line: 800-556-1555
- Medical advice over the phone and after hours
- Health Advocate Team: 888-277-2467
- Transition of care and pre-certification for inpatient procedures
- Medical Pre-certification: 888-277-2467
- Out-of-Country Medical Emergencies: 877-212-8811 or 215-775-6445
- Teladoc Physician Care: 855-835-2362
- 24/7 National network access to board-certified doctor over the phone, web or mobil app and after hours
Prescription Drug- CVS/Caremark
- CVS/Caremark Member Services: 866-505-6233
- RX Bin: 004336/RX PCN: ADV/RX GRP: 0458
- CVS/Caremark Member Website
- Prescription questions, mail order, eligibility, and claims
- Questions and help navigating through CVS
- Mail Order: 800-227-5720
- Specialty Pharmacy: 800-237-2767
- Specialty drug refills, order status, and questions
- Fax in your specialty prescription(s): 800-323-2445
Dental- Cigna
- Cigna Member Services: 800-244-6224 (Group Number: 3214896)
- If your coverage hasn't taken effect yet, check out Cigna/McClatchy's microsite
- Cigna Member Website
- Dental coverage questions
- Claims status and inquiries
- Locate network providers
Vision- VSP
- VSP Member Services: 800-877-7195 (Group Number: 12316443)
- VSP Member Website
- Vision coverage questions
- Claims status and inquiries
- Locate network providers
Wellness Program- Virgin Pulse
- Virgin Pulse Website
- Portal access and enrollment
- Wellness activities and tracking
- Platform Support
- 888-671-9395
- support@virginpulse.com
- Virgin Pulse Help Desk
Health Savings Accounts- Payflex
- Payflex Information Line: 888-678-8242
- Account balance
- Eligible expenses questions
- Claim status and inquiries
- Payflex Member Website
- Savings Calculator
- Eligible Expense Search
- Claim status and inquiries
Health FSA- Payflex
- Payflex Information Line: 888-678-8242
- Account balance
- Eligible expenses questions
- Claim status and inquiries
- Payflex Member Website
- Savings Calculator
- Eligible Expense Search
- Claim status and inquiries
Dependent FSA- Payflex
- Payflex Information Line: 888-678-8242
- Account balance
- Eligible expenses questions
- Claim status and inquiries
- Payflex Member Website
- Savings Calculator
- Eligible Expense Search
- Claim status and inquiries
Commuter Benefits- Payflex
- Payflex Information Line: 888-678-8242
- Account balance
- Eligible expenses questions
- Claim status and inquiries
- Payflex Member Website
- Order transit and parking passes, vouchers and a Commuter Check® card
- Add funds to a fare card
- Set up monthly direct pay for parking provider
McClatchy 401(k)- Vanguard
- Vanguard Website
- Vanguard Phone: 800-523-1188 (Plan Number: 098630)
- Vanguard Personal Assistance: 800-523-1188
- McClatchy E-mail: 401k@mcclatchy.com
- McClatchy Phone: 866-334-2337
Employee Assistance Program (EAP)- Aetna
- 24/7 EAP Phone Line: 866-845-4972
- Televideo Visits
- MDLive: 855-824-2170 or go to www.mdlive.com/BHCOMM
- Arcadian Telepsychiatry: 866-991-2103
- Inpathy: 800-442-8938 (Only available to employees located in CA, CO, DE, MO, NJ, NY, PA, VA)
- EAP Website
- Username: McClatchy
- Password: McClatchy
Leaves of Absence
- Phone: 800-852-2802, Opt. 2
- Email: leaves@mcclatchy.com
- Leave of Absence Inquiry Form
- This form will automatically be sent to the McClatchy leave team upon completion.
Disability- The Hartford
- McClatchy Leave Specialist: 866-269-6241/leaves@mcclatchy.com
- To begin your leave or for general questions
- The Hartford Disability Portal
- To start STD and FMLA claims
Accident- Allstate
- Allstate Member Services: 800-521-3535 (Group Number: G1494)
- Questions regarding current coverage, claims, policy/cert holder support
- Allstate Member Website
- Track claims
- You will be able to login after coverage begins
- Pre-enrollment Services: 866-701-7439
- Questions regarding coverage prior to enrolling
Critical Illness- Allstate
- Allstate Member Services: 800-521-3535 (Group Number: G1494)
- Questions regarding current coverage, claims, policy/cert holder support
- Allstate Member Website
- Track claims
- You will be able to login after coverage begins
- Pre-enrollment Services: 866-701-7439
- Questions regarding coverage prior to enrolling
Identity Protection- Allstate
- Allstate Identity Protection Member Services: 800-789-2720
- Questions
- Allstate Identity Protection Member Website
-
- Portal access
- Will be able to login after coverage begins
-
Pet Insurance- Nationwide
- Nationwide Pet Insurance Member Services: 877-738-7874
- Quote/Enrollment Website: Nationwide Pet Insurance
- Claim Tracking Portal: my.petinsurance.com
- You will be able to log in after coverage takes effect
COBRA- Payflex
- Payflex Customer Service: 800-359-3921
- COBRA coverage and questions
- COBRA premium payments